NetSuite’s retail solution empowers you to center your business strategy on your customers, seamlessly integrating all channels for an optimized customer-centric experience.
Why Choose NetSuite?
Specifically Designed for Retail: NetSuite’s single, integrated platform is designed to enhance your customer experience across all touchpoints.
Comprehensive Global Inventory and Order Management: With real-time visibility, NetSuite allows you to curate a seamless customer journey that supports purchases, returns, and fulfillment from any location.
Streamlined Omnichannel Commerce: NetSuite unifies your business operations, providing a consistent and engaging shopping experience that fosters strong customer loyalty, whether they interact with you via web, mobile, in-store, or call-center channels.
NetSuite Retail Product Features
Financials
Real-Time Accounting and Financial Management for Retailers
Maintain a thorough understanding of your financial landscape across all store locations, marketplaces, and e-commerce platforms with our reliable financial management system. This insight fosters a comprehensive understanding of profitability, empowering growth in your business.
Enhanced Insight
Achieve real-time visibility into your retail business’s financial and operational performance, thereby refining decision-making and strategy implementation.
Optimized Operations
Harness automation to streamline transaction flow, reducing manual data entry. This eliminates errors and speeds up the value delivery, enhancing operational efficiency.
Risk and Compliance Management
Stay in line with relevant accounting standards, establish robust control mechanisms, and enable traceable audit trails, thereby effectively managing risk and ensuring compliance.
In-Store POS
Revitalize the In-Store Experience
Equip your sales associates with a mobile POS device to interact with customers throughout the store. This not only streamlines the transaction process, but also fosters personalized customer service.
Empowering Sales Associates
Access valuable customer insights such as preferences, past interactions, and transaction history. Utilizing this information can drive more personalized product recommendations, enhancing customer satisfaction.
Seamless Cross-Channel Fulfillment
Provide your customers with an array of cross-channel order and fulfillment options, such as buy online, pickup in store, or return in store. Allow them the flexibility to choose how and where they order, receive, and return products, improving their shopping experience.
Securing the Sale
Boost profitability by offering an ‘endless aisle’ of product choices, giving customers the convenience they desire. This feature helps to retain customers and ensures that sales are not lost due to lack of inventory.
CRM
Delivering Consistent and Personalized Customer Experiences
Grant all customer-facing teams—sales, support, and service—access to real-time customer data such as preferences, transactions, and interactions. This empowers them to provide a uniform and personalized service experience across all touchpoints.
Automated Multi-channel Marketing Campaigns
Design, monitor, and analyze multi-channel marketing campaigns—including email, direct mail, events—within a single application, enabling real-time performance measurement and subsequent strategy refinement.
Boosting Customer Satisfaction
Develop and automate case management processes, enabling customers to submit cases online, track status, and respond with necessary follow-up communications. This ease of access significantly enhances customer satisfaction.
Swift Case Resolution
Fast-track resolution times by effectively assigning, managing, and routing customer support cases across multiple communication channels such as phone, fax, email, and web. This proactive approach ensures a smooth and efficient customer support experience.
Inventory Management
Effective Inventory Management and Enhanced Supplier Relations
Optimize your inventory utilization, diminish handling costs, streamline cash flow, and ensure product delivery aligns with your customers’ preferences in terms of time and location.
Centralized Inventory Control
Efficiently manage your inventory across multiple locations and selling channels from a centralized system, leading to improved coordination and reduced discrepancies.
Demand-Based Planning
Leverage historical demand, sales forecasts, and seasonal fluctuations to optimize inventory levels, thereby minimizing stock-outs and ensuring availability when and where it’s needed most.
Improved Profitability
Enhance profitability by efficiently managing your inventory through comprehensive, company-wide visibility, enabling better planning and decision-making.
Decrease shipping expenses by effectively planning replenishments, eliminating the need for costly last-minute inventory restocks.
Lowered COGS
Minimize the cost of goods sold (COGS) by reducing the physical movement of an item within the warehouse, leading to streamlined operations and reduced handling costs.
Reduced Discounting and Write-Offs
Mitigate the need for discounting and writing off slow-moving or obsolete inventory by effectively monitoring and adjusting stock levels.
Order Management
Buy Anywhere, Fulfill Anywhere, Return Anywhere
Establish efficient, seamless order management across all channels and fulfillment methods throughout the order life cycle. This ensures your business can consistently meet customer expectations and enhance profitability.
Boost Revenue and Customer Lifetime Value
Enhance revenue and customer lifetime value by implementing cross-channel inventory and order management, supported by flexible order fulfillment options.
Improve On-Time Delivery
Increase customer satisfaction with timely deliveries, achieved through efficient order management and routing.
Reduced Shipping Costs
Minimize shipping costs by establishing rules to fulfill orders from the nearest available location, reducing both time and transit costs.
Seamless Cross-Channel Interactions
Provide a holistic, 360° view of the customer across all channels, enabling consistent and personalized interactions that enhance customer satisfaction.
Securing the Sale
Empower employees with enterprise-wide inventory visibility, enabling them to fulfill orders from any inventory location. This approach ensures sales aren’t lost due to local stock shortages, further enhancing customer service and business profitability.
Ecommerce
Cultivate Engaging Shopping Experiences
With ecommerce natively integrated with your back-office systems, a singular source of customer, order, and inventory data powers your website, providing a more personalized and engaging online shopping experience.
Device-Agnostic
Employ responsive design to create content once and have it automatically adjust to different screen sizes and capabilities across various devices, ensuring an optimal user experience.
Boost Conversions
Elevate sales by offering flexible promotions and providing relevant product recommendations based on merchant-defined rules, such as browsing behavior or popular products.
Enhanced Customer Satisfaction
Empower shoppers with easy access to manage their accounts, track order status, request returns, and submit inquiries, all without needing to contact customer support. This convenience significantly enhances the overall customer experience.