NetSuite Order Management

Order Management

Streamline your order processing by eliminating manual bottlenecks, preventing errors, and establishing a smooth flow from sales quote to order fulfillment. This will result in timely invoicing and payment.

What is NetSuite Order Management?

NetSuite Order Management simplifies and automates the entire order life cycle, from order capture to post-sales service. It ensures accurate recordkeeping by covering order validation, order release, shipment confirmation, customer communication, and settlement.

With NetSuite Order Management, you can easily manage complex processes like split shipments and drop shipments. It tracks and manages the flow of information across all of your fulfillment locations and providers, ensuring orders are processed quickly and efficiently. In case of any issues, you can quickly resolve them and minimize delays.


Buy Anywhere, Fulfill Anywhere, Return Anywhere

Buy Anywhere, Fulfill Anywhere, Return Anywhere is a retail strategy that allows customers to buy products from any channel, whether it’s online or in-store, and then fulfill and return the product through any other channel.

Single Data Source

Having a centralized system that manages inventory, pricing, orders, payments, and returns information can provide customers and employees with consistent and prompt responses, resulting in an exceptional experience.

Automate the Entire Order Management Process

By connecting sales, finance, and operations teams, businesses can improve accuracy in quotes, eliminate billing errors, strengthen revenue recognition processes, and speed up order fulfillment. This integration ensures that everyone is working with the same data, leading to more efficient processes and a better customer experience.

NetSuite Order Management Benefits

Automate Order Processing: NetSuite Order Management automates and manages the entire order life cycle, from order capture to post-sales service. By eliminating manual bottlenecks and errors, it streamlines order processing and ensures timely and accurate fulfillment. The result is improved order accuracy, faster processing times, and increased customer satisfaction.

Increase On-Time Delivery: Take control of your fulfillment process by creating rules tailored to your business needs. Whether you manage multiple warehouses, retail stores, pop-up shops, or work with drop shippers and third-party logistics providers, NetSuite Order Management allows you to define your own rules and preferences to ensure timely and efficient fulfillment.

Reduce Shipping Costs: Identify the best shipping location based on proximity or product availability.

NetSuite Order Management Features

NetSuite Order Management intelligently determines the best way to fulfill orders based on global inventory availability and predefined business rules, allowing you to meet customer delivery expectations. This can include direct shipment from the warehouse, fulfillment from a store, or drop shipment. By optimizing fulfillment across all your locations, including warehouses, stores, and suppliers, you can ensure timely delivery while minimizing shipping costs.

NetSuite Order Management helps improve cash flow by automating the entire order-to-cash process. By removing bottlenecks and optimizing processes, orders are delivered on time and within budget. This includes everything from order capture and validation to shipment confirmation, customer communication, and settlement. By streamlining the process, businesses can minimize delays and get paid faster.

Improve the customer experience by extending the omnichannel approach to returns and exchanges. With NetSuite, you can set rules to accept returns from all channels, offer exchanges, and efficiently manage the credit process, ensuring customer satisfaction and loyalty.

NetSuite Order Management extends the omnichannel experience to returns and exchanges. With the ability to set rules for accepting returns from all channels and managing the credit process, you can offer your customers a seamless experience across all touchpoints. Whether they purchased a product online or in-store, they can easily initiate a return or exchange, and your team can efficiently manage the process to ensure customer satisfaction.

Challenges NetSuite Order Management Solves

Stockouts: Seamlessly integrate orders with inventory data to ensure inventory is allocated to orders when they are placed, thereby reducing the risk of stockouts.

Late or Inaccurate Shipments:  Automate the fulfillment process to eliminate costly errors caused by manual processes.

Excess Shipping Costs: Automatically route orders for fulfillment based on global inventory availability and predefined business rules.

Returns Inventory: Ensure accurate management of returns and timely replenishment of available-to-purchase (ATP) inventory for saleable items.