Oracle Cloud Infrastructure Boosts NetSuite Customer Success

Oracle Cloud Infrastructure Boosts NetSuite Customer Success

From its outset, NetSuite has stood as a beacon in the software-as-a-service (SaaS) landscape, offering more than just the standard perks of automatic updates, patches, and server management by the vendor. Delving deeper into what the “service” component truly represents, four pivotal members of the NetSuite cloud operations team shed light on the extensive infrastructure enhancements being undertaken out of sight. Tasked with safeguarding system security, ensuring unwavering reliability, and optimizing performance for their clientele, these experts have unveiled a series of groundbreaking capabilities brought forth by Oracle Cloud Infrastructure (OCI).

The advancements, many of which have been spurred by Oracle’s cutting-edge technologies, mark significant strides in NetSuite’s journey. These enhancements not only push the boundaries towards achieving ambitious objectives but also unlock new avenues for innovation, enabling the team to explore territories previously thought unreachable. According to Nick Mooney, the director of product management for NetSuite Cloud Operations, the last few years have witnessed transformative leaps. “Leveraging Oracle technologies, we’ve managed to expedite our progress towards our goals, fostering innovation and enabling us to undertake initiatives that were once beyond our capabilities,” Mooney explains.

This behind-the-scenes work is instrumental in bringing tangible benefits to customers, introducing an enhanced level of automation and state-of-the-art security measures. These improvements, seamlessly integrated into NetSuite’s service offering, not only enrich the user experience but also fortify the trust and dependability clients place in NetSuite’s solutions.

Harnessing AI and Machine Learning to Forge Real-World Solutions

At the heart of NetSuite’s cutting-edge technology division lies a commitment to transform artificial intelligence (AI), including machine learning (ML), into a powerhouse of real-world value for its clientele, shares Edward Cheng, the vice president. This commitment crystallized into the NetSuite Machine Learning Program, a pioneering initiative where customers collaborate by sharing their specific needs and allowing the use of their actual data. This collaboration aids in the fine-tuning and enhancement of ML applications, ensuring they are as effective and beneficial as possible.

Edward Cheng highlights the practical applications of Oracle Cloud Infrastructure’s (OCI) AI Services, showcasing a revolutionary tool known as “document vision.” This tool is adept at extracting numbers and text from various documents, facilitating new functionalities such as bill capture within NetSuite’s AP Automation. Remarkably versatile, document vision is designed to operate across a plethora of languages and currencies, showcasing the global applicability of these AI enhancements.

Moreover, AI Services are reshaping the landscape of decision-making and forecasting. By analyzing vast datasets to uncover patterns, these services can predict trends ranging from weekly sales fluctuations to preemptive identification of cybersecurity threats, thus averting potential financial disasters. These analytical capabilities underpin the NetSuite intelligent recommendations system, which leverages order history to propose relevant or supplementary products to sales representatives or directly to consumers via SuiteCommerce.

Expanding the horizon further, the integration of language and speech technologies enables users to navigate NetSuite using voice commands. This feature not only retrieves text-based information but also presents visual data representations to succinctly address user queries. The accuracy and relevance of these search results are continuously refined through the analysis of user activity and the incorporation of current events that might impact the business.

Complementing these AI advancements, Oracle’s suite of tools, including AutoML, Oracle Analytics Cloud, and the Oracle Cloud Infrastructure (OCI) Data Lakehouse, empower the cloud operations team and NetSuite customers to unearth and develop novel ML applications. These tools offer insights and recommendations with a level of precision and understanding previously thought to be the exclusive domain of human intelligence, further solidifying the role of AI and ML in driving business innovation and operational excellence.

Revolutionizing Data Centers with ‘Infrastructure as Code’

The advent of ‘Infrastructure as Code’ (IaC) is ushering in an era of unprecedented capabilities in system reliability, performance, and security. Sean Fay, the Vice President of Infrastructure, delves into how this innovative model is fundamentally changing the cloud operations landscape. By treating infrastructure setup as machine-readable blueprints, the team can now direct software to deploy updates across computers, networks, and storage with the precision and agility of software development practices. This method incorporates the rigorous standards of code reviews, version control, and systematic testing into infrastructure management.

Fay emphasizes the transformative impact of IaC, stating, “This capability has revolutionized our approach to development and testing, enabling us to implement changes more swiftly and with unmatched quality.” This modern approach not only enhances the development cycle but also significantly accelerates the process of launching new Oracle Cloud Infrastructure (OCI) data centers and branching into new markets. The repeatability and scalability provided by IaC, powered by APIs, ensure a consistent and cost-effective expansion model.

This efficiency has played a pivotal role in more than half of NetSuite customers now leveraging Oracle Cloud Infrastructure (OCI) data centers. It also accounts for NetSuite’s rapid growth, expanding from six data centers in its initial two decades to over twenty in the subsequent four years. The strategic deployment of numerous smaller data centers minimizes the impact of unforeseen issues on customers, while the consistency in the infrastructure setup guarantees that updates are rolled out smoothly across the board. Fay’s team can now deploy updates with confidence, knowing they will perform as intended, thanks to the uniformity and reliability introduced by ‘Infrastructure as Code’.

Enhanced Cybersecurity Measures Mitigate Emerging Threats

In the ever-evolving landscape of cybersecurity, the challenge of mitigating complex threats grows increasingly demanding. Chris Blum, NetSuite’s co-founder and Chief Security Officer, is at the forefront of this battle, leveraging Oracle Cloud Infrastructure (OCI) advanced machine learning (ML) capabilities to enhance the system’s defensive mechanisms. By integrating automation, Blum’s team aims to drastically reduce the time from threat inception to detection.

“Our strategy involves utilizing machine learning to compress the timeline between an attacker’s initial assault and our detection capabilities,” Blum explains. “Our objective is to expedite both the identification and mitigation processes.”

Blum cites two incidents where this approach has proven successful in neutralizing threats. In one instance, just before the critical Black Friday shopping period, NetSuite encountered a novel credential-stuffing attack. This attempt involved the aggressive use of compromised login details across multiple applications. By employing ML for anomaly detection, the team was able to aggregate the suspicious activity and quickly implement a sophisticated filter to halt the attack in its tracks.

Similarly, when the Log4J vulnerability emerged last year, posing a risk to countless businesses, Blum’s team rapidly assessed their systems, pinpointed necessary adjustments, and implemented changes to safeguard NetSuite customers before any damage could occur.

Another layer of defense is the standardization of security protocols across all systems operating within these data centers. This uniformity allows for the rapid decommissioning and replacement of virtual machines at a moment’s notice, enhancing both system reliability and security against potential threats, such as malicious software infiltrations.

Blum emphasizes the importance of consistency in system architecture to streamline security enhancements. “The goal is to minimize variability, making it easier to fortify our defenses. A homogenous environment is far simpler to secure than one comprised of myriad computing configurations.”

These strategic advancements in cybersecurity not only thwart immediate threats but also empower NetSuite developers to embrace cutting-edge technologies with reduced exposure to risk. This proactive approach to security, underpinned by machine learning and automation, ensures that NetSuite remains at the forefront of secure cloud computing.

Oracle Cloud Boosts NetSuite Customer Success
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Oracle Cloud Boosts NetSuite Customer Success
Discover how NetSuite leverages Oracle Cloud Infrastructure for advanced cybersecurity, enhancing threat detection and mitigation with machine learning.
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ABJ Cloud Solutions
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