Today’s point-of-sale (POS) systems are intricate networks driving more than just purchase transactions. In addition to facilitating sales, they can also offer profound insights into evolving sales patterns, staff efficiency, inventory management, consumer behaviors, and much more. A sophisticated POS system with omnichannel capabilities can streamline operations, synergize with other business systems, enhance profitability, and act as a competitive edge for a diverse range of sectors, from nascent ecommerce ventures to well-established salons and restaurants.
Consider the scenario of a shoe retailer operating both online and physical stores. A potential customer spots a pair of shoes she fancies online, but fails to complete the purchase due to unavailability of her size. A few days later, she visits one of the retailer’s brick-and-mortar locations which, as it happens, just received a shipment of those exact shoes in her size that very morning.
Armed with an omnichannel POS system, sales associates, using connected mobile devices, could instantly access the updated inventory and help the customer find the desired shoes from the store’s stock. This not only delights the customer but also boosts sales and enhances overall business performance. Furthermore, an interactive customer-facing mobile application could empower customers to explore the in-store availability of different sizes and styles upon arrival, eliminating the need for staff to constantly check the stock, thereby improving store efficiency.
Exploring the Point of Sale (POS) Concept
The point of sale refers to the precise instance when a customer makes payment for goods or services. A point-of-sale (POS) system significantly enhances the security and smoothness of this transaction process. Fundamentally, a POS system is a synchronized network of hardware and software specifically designed to streamline transaction processing and tracking. They are embraced by businesses of varying scales, from local flower shops and restaurants to large-scale national grocery chains. Companies with both physical and online presence often prefer POS systems that can seamlessly integrate with their ecommerce platforms.
The hardware components of a POS system may include terminals featuring display screens, receipt printers, and devices with signature-capture abilities to process transactions. Auxiliary equipment like barcode scanners, weighing scales, and printers, which can produce receipts and labels, may also be part of the setup.
In the age of mobile technology, tablets and smartphones are being increasingly adopted as the primary hardware devices for POS systems, owing to their convenience and user-friendly interfaces.
Understanding Point-of-Sale (POS) Software
POS software serves as the operational core, enabling POS hardware to execute transactions seamlessly. At its most basic level, this software computes the cost of products or services, inclusive of any pertinent taxes and fees, facilitates credit card payments, and generates receipts either in print or digitally via email. However, contemporary POS software extends beyond these basic functions; it can analyze and provide reports on sales patterns, inventory status, and employee work hours. Certain POS systems even offer the ability to capture customer data, such as email addresses, which can then be integrated into customer profiles for targeted marketing campaigns.
Omnichannel POS software contributes to operational efficiency and enhanced profitability by centrally coordinating orders, regardless of their source, and managing fulfillment across various locations. Key features to look for include real-time tracking and adjustment of inventory levels, flexible pricing management based on sales or promotional discounts, catering to the unique requirements of B2B customers, and capturing customer loyalty data.
Moreover, some advanced POS software solutions are capable of integrating with a company’s existing back-end business systems. For instance, they can synchronously work with accounting software to generate accurate and timely financial reports, further streamlining the overall business process.
- Modern POS systems go beyond merely handling customer transactions, albeit this remains a crucial function.
- A POS system is an amalgamation of software, which manages purchases, and hardware components such as display screens, receipt printers, and barcode scanners.
- The prominence of cloud-based POS systems is increasing, as they are accessed via the internet, facilitating easy updates and maintenance with a lower initial cost.
- Mobile POS systems, predominantly utilizing tablets or smartphones for transaction processing, are witnessing a surge in popularity.
- Enterprises catering to customers both in physical stores and online necessitate POS systems that seamlessly integrate with their ecommerce platforms, capable of retrieving data from a unified database for inventory, pricing, and customer records.
Demystifying the Point of Sale (POS) Concept
The phrase “point of sale” or POS refers to a sophisticated system combining hardware and software that enables businesses to streamline their transaction processes. Beyond this, POS systems offer functionalities that aid business owners in enhancing their operations. This includes in-depth sales tracking using stock-keeping units (SKUs), generating reports on inventory levels, and assessing employees’ sales performances to compute commissions, if applicable.
Unraveling the Operations of POS Systems
Once a customer decides on an item to purchase, the item is registered into the POS system, usually through scanning a barcode or manually inputting a product code. The system then accurately computes the present prices of all the items along with any relevant sales taxes, fees, and deposits. Following the customer’s decision on the payment method, the system finalizes the transaction.
Upon completion of the transaction, the POS system can generate a receipt either in printed form or via email, depending on the customer’s preference.
The Multifaceted Role of a POS System
At its core, a POS system handles and documents sales transactions, issuing receipts to customers. However, when natively integrated with your operational business solutions, omnichannel POS systems offer a plethora of additional benefits.
Data Analytics: POS systems record sales at a granular level, offering valuable data for analyzing sales trends. This information assists businesses in determining ideal pricing and stock levels, implementing effective marketing strategies, and optimizing supply chain processes.
Inventory Management: POS systems track inventory levels in real time, potentially issuing notifications when inventory drops below a certain threshold. This feature enables businesses to reorder products in a timely manner, preventing stock-outs that could negatively affect customer satisfaction.
HR and Payroll Support: Some POS systems incorporate features that allow hourly workers to clock in and out, and calculate sales performance or earned commissions by individual employees.
Furthermore, advanced POS systems can facilitate and process returns, maintain up-to-date per-SKU pricing that reflects any sales or discounts, and integrate seamlessly with ecommerce platforms. This integration allows retailers to offer the increasingly popular BOPIS (Buy Online, Pick up In Store) model, further enhancing the customer shopping experience.
The Significance of POS Systems in Business Operations
POS systems are instrumental in empowering businesses to process and document customer purchases rapidly and accurately. While it’s feasible to manage sales manually, such an approach is often inefficient, error-prone, and susceptible to fraudulent activities. Modern customers are accustomed to fast, and in some cases, contactless payment options and are less willing to endure a lengthy, manual checkout procedure.
From the business perspective, POS systems assist in identifying popular products, which may require restocking in larger volumes, and underperforming items that may need to be discounted, discontinued, or reinforced with additional marketing efforts.
POS systems also play a crucial role in reducing fraudulent activities. Through automatic sales tracking, these systems can detect and alert against unauthorized transactions or unapproved discounts. By securely managing sensitive data, such as credit card information, POS systems aid retailers in adhering to the Payment Card Industry Data Security Standard (PCI DSS) and other regulatory requirements, thereby mitigating the risk of compromising customer information.
Additionally, POS systems automatically compute relevant sales taxes and fees. Their integration with accounting systems simplifies the task for retailers to generate necessary records for making precise and timely tax payments. This automation further enhances operational efficiency and financial accuracy.
Identifying the Right Time for a Business to Implement a POS System
Any business aiming for swift, precise, secure, and efficient transaction processing will significantly benefit from a POS system. If a retailer processes credit card payments, the implementation of POS software is a requirement to conform to the PCI DSS standard, which ensures the secure transformation of cardholder data into secure payment transaction requests.
However, there are scenarios where organizations might decide to opt for more than just a basic POS system:
Commission or Sales Tracking: Most POS systems are capable of generating data on employee working hours for payroll systems. Some systems can even attribute sales to individual employees, helping managers to identify the most effective sellers. For businesses that calculate commissions on sales, a POS system becomes an indispensable tool.
Marketing Strategy: POS systems can aid businesses in refining their marketing strategies by capturing relevant customer information, such as loyalty numbers or email addresses. This data assists in creating unique customer profiles, facilitating the design of personalized marketing campaigns, and even generating product recommendations based on past in-store purchases.
Consistency Maintenance: For businesses operating across multiple locations, a POS system ensures consistent pricing across all stores. When integrated with an ecommerce platform, the system helps eliminate instances of pricing discrepancies between online and in-store offerings.
Inventory Management: POS systems integrated with back-end business systems can utilize a unified database to track inventory across all locations. If a product is out of stock in one store, sales staff or customers can check its availability in other locations and arrange shipping if required, thus maximizing sales.
Expanding Geographically: Navigating the complexity of various state and local sales tax laws, or international currency conversions and global taxation, is nearly impossible without a robust POS system. It becomes a necessity for companies planning national or global expansion.
The Advantages of Implementing POS Systems
As already noted, POS systems are renowned for their ability to process and record transactions with precision and efficiency. They enhance customer satisfaction, reduce errors, save employee time, simplify tax accounting, and mitigate fraudulent activities.
Moreover, they offer several other advantages:
Enabling Omnichannel Retailing: Contemporary shoppers crave personalized experiences that deliver a sense of consistency, whether they’re shopping online or in-store. POS systems help omnichannel retailers to harmonize inventory and pricing and integrate elements such as order history, customer preferences, and support tickets, all of which contribute to enhancing customer loyalty.
Empowering Brick-and-Mortar Sellers: Technological advancements enable even the smallest retailers to incorporate modern functionalities into their POS systems. Features like real-time visibility into inventory and customer history equip store associates with the information necessary to upsell/cross-sell and provide intelligent product recommendations.
Optimizing Data Capture and Utilization: POS systems enable retailers to gather insight into various aspects like individual store performance, customer buying habits, team members’ performance, SKU popularity trends, and potential inventory disruptions that could indicate supply chain issues. They enable businesses to monitor crucial inventory KPIs closely.
Facilitating Robust Integrations: Data from POS systems can be automatically synchronized with the company’s enterprise resource planning (ERP) system to track in-stock items, pricing, and store performance. It can also integrate with customer relationship management (CRM) systems to maintain a record of buyer preferences, lifetime value, and more. These integrations maximize the value of investments in business systems.
On-Premise vs. Cloud-Based POS Systems: Understanding the Key Differences
POS systems can be classified into two types: on-premise, which implies that the system is hosted on a server and network owned by the business, and cloud-based, where the system is accessed over the internet by employees. The best option varies depending on the specific needs and circumstances of the business, and there are several critical differences to consider.
On-Premise POS Systems
On-premise POS software is housed in the company’s own data center or at individual store locations. The responsibility for data storage, security, hardware maintenance, and software upkeep lies either with the company or an appointed contractor.
Given that the company is tasked with maintaining the software, it might require the services of a dedicated IT staff member or specialized contractor. From a security perspective, as the system is confined within the business’s network and not typically accessible remotely, there is enhanced control over security. However, it also necessitates continuous investment in data protection to combat emerging threats.
Initial costs are typically higher for on-premise systems compared to cloud-based solutions, primarily due to the need to purchase extra server and networking hardware, and the integration of licensed or customized software into their unique solution. Maintenance costs can also be substantial.
However, the business can operate the system without relying on an internet connection.
Cloud-Based POS Software
Cloud-based POS software is accessed over the internet and is integrated with the POS hardware used by the retailer. It’s often acquired via a subscription model, which can sometimes involve an upfront setup fee. Since the business isn’t required to purchase specialized hardware, incur maintenance costs, or develop software independently, the initial investment is usually lower than for on-premise solutions.
Updates are typically rolled out automatically to all stores by the software provider, ensuring every location always has the latest version. The burden of ongoing maintenance is less compared to on-premise systems, as the vendor handles most of it.
However, cloud-based systems necessitate a reliable connection — if the internet goes down, the system might become inoperative. Retailers also bear the responsibility of integrating POS hardware with software and managing user access.
Cloud-based POS systems have been gaining traction owing to their lower time and money investment and their resistance to becoming obsolete as quickly as on-premise systems do.
On-Premises vs. Cloud POS Software
|Retailer purchases one-time licenses as required based on locations, sales, employees using the system or other criteria then pays maintenance fees. Generally CapEx.
|Retailer purchases subscriptions based on locations, sales, employees using the system or other criteria. Software provider keeps the system current. Potentially a one-time setup fee. Generally OpEx.
|Retailer purchases hardware on which to run the software and hires staff or engages services provider to maintain and secure the system.
|The software provider hosts the software and is responsible for the systems on which it runs.
|Retailer is responsible for controlling end user access to the system.
|Retailer is responsible for controlling end user access to the system.
|Data is stored on premises and must be backed up regularly.
|Data is stored by the cloud provider, which manages backups.
|Data is accessible only when users are connected to the on-site POS system.
|Data is accessible to authorized users wherever there is an internet connection.
A key aspect to consider in both on-premise and cloud-based POS systems is compliance with the PCI DSS standard. This standard mandates that sensitive data must be encrypted during transmission over public networks, necessitating secure connections to credit card processors in both types of systems.
For on-premise systems, it’s crucial that any sensitive customer information stored within the network, also known as data “at rest,” is thoroughly encrypted. For cloud-based POS systems, providers often come equipped with PCI DSS compliance expertise, offering valuable assistance to businesses navigating these complex requirements.
Illustrations of a Point-of-Sale System
Although all POS systems fundamentally execute the same core tasks—finalizing and logging transactions—their functionality can be customized to accommodate the specific requirements of diverse businesses. For example, a grocery store’s POS system would likely incorporate a feature for weighing products, while a spa’s POS system might include an option for customers to book their appointments. A restaurant’s POS system could allow patrons to digitally add gratuities to their bills, and may even offer recommended tipping amounts, such as 20% of the total bill.
Varieties of POS Software
Every POS software encompasses two components: the user interface for store associates, and the back end, where the actual transaction processing occurs. Depending on the software’s sophistication, the back end may also provide innate data analytics and/or integrate with ERP, CRM, accounting, inventory, and other business systems. The POS software can be offered in different models.
On-premises POS systems operate on the business’s own network. Sometimes, a server, potentially situated in a back office, stores all the POS transactions conducted by various terminals on the sales floor. These systems are installed on a retailer’s hardware infrastructure and managed by its IT team or external contractor. There is generally a substantial upfront investment for software licenses and hosting infrastructure, plus ongoing expenses for software maintenance as well as data storage, security, and backups. Furthermore, companies might incur costs for remaining compliant with PCI DSS and other regulatory standards related to the protection of customer credit card data and other sensitive information.
Like many business software solutions, POS software is increasingly being hosted in the cloud and offered in an as-a-service model. The vendor handles maintenance and upgrades. As sales and inventory data are stored in the cloud, these systems can more easily manage a blend of online and physical store sales since data is accessible from anywhere, and integration with an e-commerce platform is simpler.
However, these systems demand a reliable internet connection and ongoing subscription payments. Furthermore, retailers must secure their POS interfaces and manage access.
Mobile POS (mPOS): With an mPOS, a tablet or smartphone is employed to process transactions. These systems usually necessitate a small initial investment in a consumer-grade device plus a card reader dongle, making them a popular entry-level POS for smaller retailers or those that operate outdoors, such as food trucks or vendors at craft fairs or farmers’ markets. Nevertheless, mobile devices are valuable supplements for more advanced POS systems as well — for example, equipping shoe store associates with tablets that display exactly what sizes and styles are in stock, updated in real time.
Typically, mPOS systems are cloud-based, making software updates relatively straightforward. Standalone mPOS systems, however, might be less potent than traditional — and more expensive — POS systems. Since they operate wirelessly, a reliable and secure Wi-Fi network is crucial.
Desktop: Some POS systems enable businesses to use a desktop computer via a local application and store POS data on that computer or upload it to a central database.
POS Apps: Mobile apps, generally available through app marketplaces, can rapidly convert a smartphone or tablet into a POS system. Some may require additional hardware, like a credit card scanner.
Online Systems: These systems allow a business to access its POS software via the internet.
Open-source POS: Open-source POS software is constructed using code that’s freely accessible under an open-source license that permits usage of code under specified terms and conditions. Open-source software is generally significantly less expensive than proprietary systems, though it may offer less functionality, and integrating hardware, ensuring security, and obtaining support might involve extra costs and require specific expertise. Assess the total cost of ownership.
Multichannel POS: These POS systems utilize a single database for sales and inventory. This facilitates consistent pricing and precise information on inventory levels across multiple channels, including online marketplaces, e-commerce sites, and in-store. It’s indispensable for omnichannel sellers.
Terminal POS: This type of POS is prevalent in retail stores. These systems combine hardware, such as cash drawers, a screen or monitor, a printer, and a barcode scanner, with software that processes transactions.
Retail POS: Similar to other POS systems, these on-site systems manage and monitor customers’ purchases. Some also incorporate functionalities specific to retail environments, like the ability to create gift registries or track inventory across multiple locations. Many can integrate with e-commerce platforms.
Specialized POS systems: These function analogously to all other POS systems but may encompass features unique to various industry niches. For example, a hospitality provider POS might be able to activate keycards, while an auto dealer may seek robust inventory tracking, specialized staff and commission management, and interfaces with manufacturers’ systems.
Restaurant POS: An example of a specialized POS, these systems often incorporate features unique to restaurant settings, like reservations and seating charts. Some directly transmit servers’ orders to the kitchen, so the staff can immediately start preparing them. They aid in tracking restaurants’ crucial KPIs.
Pivotal Features of a POS System
Despite the variety of capabilities offered by different POS systems, most business owners can benefit from the following key features:
Inventory Management: A POS system should enhance inventory management by tracking stock levels as items are sold, assisting management in identifying the demand for different items and the ideal time to reorder. At a broader level, a POS system serves as the primary data collection tool for inventory analysis — studying how product demand varies over time. This analysis enables retailers to order the right merchandise and forecast future customer preferences.
Employee Management: Many POS systems function as time-tracking tools, keeping a record of employees’ working hours. If employees earn commissions or if the business needs to monitor sales figures, these features need to be included in the system.
Customer Management: Some systems can process and store customer data, including sales histories, yearly expenditure, loyalty program tiers, and contact details. This can assist businesses in segmenting their audiences and personalizing their marketing campaigns to maximize customer lifetime value.
Integrated Payment Processing: Most POS systems come with an integrated payment-processing function. When customers pay with credit cards, their card information directly feeds into the POS system, enhancing efficiency and accuracy. Without this feature, card data would need to be manually entered.
Credit Card Processing: The credit card reader collects data from customers’ credit cards and converts it into a format that can be encrypted and sent to a credit card processor in compliance with PCI DSS regulations.
Sales Reporting: Some POS systems monitor sales, broken down by department, product, or another metric. This assists businesses in identifying their top (and bottom) performers and determining when to reorder inventory, among other tasks. For example, if the system indicates that a dozen blue T-shirts are sold each week, and only five are currently in stock, you need to place a new purchase order immediately.
Order Management: An Order Management System (OMS) provides a single, centralized system for managing orders from all sales channels — including physical stores, websites, call centers, mobile platforms, and kiosks — and facilitates Buy Online, Pick up in Store (BOPIS) transactions. As it handles all the tasks involved in fulfilling a customer order, an OMS enables both employees and customers to track orders and provides reporting so retailers can monitor their crucial retail KPIs.
Essential Components of a POS System
While the hardware components of a POS system can vary based on the specific needs of a business, the following elements are typically included in most solutions:
Display Monitor or Register Screen: Serving as a visual representation of the ongoing transaction, this component allows both customers and sales associates to view the items as they are processed, along with taxes, and the overall bill.
Barcode Scanner: These devices scan product barcodes to log prices and track sales by SKU (Stock Keeping Unit). Barcode scanners expedite the checkout process and promote pricing accuracy.
Cash Drawer: Despite the increasing use of credit cards, about one-quarter of transactions still occur in cash, as per the Federal Reserve’s findings. For transactions under $10, customers choose cash nearly half the time.
Credit and Debit Card Reader: Modern POS systems often integrate some form of card reader. Typically, this reader is a separate device, enabling customers to insert or swipe their card independently. More recent systems incorporate contactless “tap to pay” capabilities that synchronize with chip cards, smartphones, and wearable devices.
Receipt Printer: As the name suggests, the receipt printer issues customers’ receipts. While many POS systems can now send receipts via email, a significant number of customers still prefer physical copies.
Scale: Certain retailers, like grocery stores, incorporate a scale in their POS system. This scale weighs products and calculates the price accordingly.
Label Printer: Often utilized in grocery stores, for instance at a deli counter or salad bar, these systems print price labels with barcodes. This is often required to be done by customers when they select the item, before proceeding to the register.
The Evolution of POS Systems
The tradition of managing customer purchases with paper and pen endured until the cusp of the 20th century. This practice was time-consuming, error-prone, and provided little in the way of fraud protection.
The landscape began to shift in 1883 when inventor James Ritty patented a mechanical cash register. This contraption logged every purchase at Ritty’s saloon, allowing both customers and the proprietor to verify all transactions. Ritty later sold his brainchild to John Patterson, who went on to establish the National Cash Register (NCR) Company. NCR, which still operates today, manufactures a variety of products, including modern POS systems.
Fast forward almost a century to 1970 when IBM introduced an electronic cash register to the market. This new device enabled businesses to process customer purchases with greater speed and accuracy. The evolution continued into the 21st century when the first cloud-based POS system was unveiled in the United Kingdom in 2002.
Over the past few decades, POS systems have undergone significant evolution and development. The functionality offered by contemporary systems greatly enhances the operational efficiency of many businesses.
Choosing the Ideal POS System
No one-size-fits-all POS system exists that caters to the unique requirements of every business. However, adhering to the following guidelines can assist in selecting a system that best aligns with your organizational needs:
Establish a budget and select an appropriate pricing model: Start by assessing your financial capacity for investing in a system. Consider whether an upfront capital expenditure for an on-premises system suits your financial structure, or if a subscription-based model would be more manageable.
Identify crucial functionalities: For example, if you operate both physically and online, a system with integrated ecommerce platform capabilities would be vital. Assess whether your operation demands specialized hardware, like hard-wearing scanners or label printing capabilities.
Decide on a suitable pricing structure: If you pay upfront and then own the system, you’ll have the flexibility to utilize the system indefinitely. However, periodic updates might be necessary and eventually, you may need to replace it with a more contemporary solution. If the system is leased, you’ll need to understand the leasing structure and potential fees to calculate the continued investment. Cloud-based software is usually sold on a subscription basis.
Recognize the payment methods you accept: Modern systems should be capable of processing chip-enabled credit and debit cards. As contactless payments become increasingly common, ensure your chosen system can accommodate this trend.
Conduct a system trial: Implement a pilot program to evaluate the user-friendliness of the system for both your employees and customers. Can staff swiftly locate products or apply discounts? Investing in a user-friendly system can yield considerable time savings.
Assess the system’s sales tracking mechanism: The requisite features may vary between businesses. For instance, a repair shop might need a system that allows an order to remain open until all repairs are completed, whereas a full-service restaurant might benefit from integration with specialized bar and kitchen management systems.
Determine integration capabilities: Evaluate how smoothly the POS system integrates with essential business software like ERP, CRM, accounting, payroll, and inventory management. Seamless integration can save time and potentially enhance your ability to generate diverse reports. Moreover, POS systems that can manage both physical and online sales can improve the customer experience and provide a more accurate inventory tracking, among other advantages.
Examine support and training options: Vendor-provided services can help ensure the POS system operates smoothly and efficiently. It’s crucial to understand the extent of the support offered and whether it incurs an extra cost. Some companies might also need to engage an IT support provider.
Scrutinize the system’s security: The system should protect credit card and other sensitive data and provide audit trails to assist in problem investigation. Certified PCI DSS compliance is a non-negotiable requirement.
Consider additional beneficial features: If you operate in multiple states or internationally, a system capable of calculating taxes across various jurisdictions would be beneficial. Features like tracking sales by product or supporting a loyalty program can help streamline your operations.
Enhance Your Business Growth with NetSuite
NetSuite provides a unified solution that seamlessly combines physical and digital shopping through a highly connected POS system. This fosters an enhanced shopping experience for your customers and promotes a more profitable operation for your retail business. Through NetSuite SuiteCommerce, your business can deliver a personalized, straightforward shopping experience across online platforms, physical stores, and call centers. This interconnected system empowers your associates to engage shoppers more effectively, streamline sales, and optimize inventory management.
Modern POS systems are not just sales processing tools but are intelligent systems that help businesses to manage sales, inventory, and customer relationships more effectively. The ideal system integrates seamlessly with your ERP software, consolidating and analyzing all crucial information in a single, centralized location. These capabilities equip businesses to prosper in a fiercely competitive landscape.
Point of Sale (POS) Inquiries Addressed
Q: What constitutes a POS?
A: A POS system is a holistic blend of hardware and software, enabling businesses to process and monitor sales transactions smoothly. They are utilized across a myriad of industries, from local family-owned eateries to dental practices and large nationwide retailers.
Q: Can cash registers be considered as POS systems?
A: Yes, cash registers can be viewed as the precursor to modern POS systems, as they facilitated more efficient sales completion and monitoring for business owners. However, contemporary POS systems are equipped with more advanced capabilities, such as tracking sales per product, computing sales commissions for employees, or facilitating customer tipping options.
Q: How does a POS system operate?
A: The operation of a POS system begins with inputting the customer’s items, generally by scanning barcodes or entering product codes. Subsequently, the system computes the total cost. The customer then selects their preferred payment method, and the system processes the payment. Upon completion of the transaction, the POS system can either generate a physical receipt or send an electronic one to the customer’s email.
Q: What are the advantages of a POS system?
A: Key benefits of a POS system encompass:
- Facilitation of swift and accurate completion and tracking of customer purchases.
- Capability to monitor product-specific sales. Online sales-oriented POS systems can often compute various metrics, such as the proportion of shopping cart abandonment. With such insights, businesses can initiate measures to enhance the checkout process and decrease abandonment rates.
- Reduction of employee theft through automatic sales tracking.
- Generation of accurate sales and tax records, aiding in the timely filing of tax returns.
- Operation as timekeeping devices, allowing employees to clock in and out.
- Guarantee of consistent pricing across different outlets.
Q: What distinguishes on-premises and cloud-based POS systems?
A: On-premises and cloud-based refer to where the POS systems are hosted. On-premises systems are based on the company’s own network, while cloud-based systems are accessed over the internet. The optimal choice varies with business requirements, but generally, cloud-based systems offer lower initial costs and quicker implementation. On-premises systems, conversely, provide greater control over data security and system management.